SHIPPING & DELIVERY POLICY

Effective Date: September 11, 2026
Last Updated: September 11, 2026

This Shipping & Delivery Policy governs the dispatch, transit, and fulfillment of all orders placed on Shopper Cart, operated by Navsoft Technologies (the “Company”, “we”, “us”, or “our”)[cite: 1]. We are committed to delivering your orders securely across serviceable locations in India.

1. Order Processing Time

All confirmed orders are processed and prepared for dispatch within two (2) working days (excluding Sundays and national holidays). Orders placed over the weekend or on public holidays will commence processing on the subsequent business day. Once your consignment has been handed over to our contracted express carrier network, you will receive an electronic confirmation containing tracking information via SMS and instant messaging services[cite: 1].

2. Transit Timelines

Once dispatched from our centralized fulfillment and warehousing facilities, estimated delivery durations are as follows:

• Tier-1 & Metropolitan Cities: 3 to 5 business days post-dispatch.
• Rest of India (Tier-2, Tier-3 & Regional Locations): 5 to 8 business days post-dispatch.

Please note: Delivery timelines are indicative and may occasionally be subject to force majeure events, severe weather conditions, or local logistical delays beyond our control.

3. Shipping Rates & Thresholds

• Free Standard Delivery: Applicable on all cart values of ₹399 and above.
• Standard Shipping Fee: A flat delivery charge of ₹89 is levied on all orders having an aggregate cart value below ₹399.

4. Serviceable Pin Codes & Delivery Restrictions

We deliver across an extensive network of postal codes throughout India. Serviceability is determined dynamically based on operational regional accessibility and courier partner coverage. To verify delivery availability for your specific destination, enter your 6-digit postal PIN code at the checkout page prior to completing your purchase. If a PIN code is designated as unserviceable, our checkout mechanism will inform you immediately, preventing transaction completion.

5. Shipment Tracking

Upon consignment handover to the logistics network, an automated notification containing an Air Waybill (AWB) tracking number and portal link will be transmitted to your registered mobile number and email address[cite: 1]. Customers may monitor their transit status in real time through our integrated platform tracking interface[cite: 1].

RETURN & REFUND POLICY

Effective Date: September 11, 2026
Last Updated: September 11, 2026

At Shopper Cart, customer satisfaction is paramount[cite: 1]. We provide a hassle-free, customer-first reverse logistics procedure subject to the parameters set out below.

1. Return Window

We maintain a generous four (4) working days return window starting from the documented date and time of parcel delivery by the carrier. Return requests initiated after four working days from the delivery timestamp cannot be processed.

2. “No Questions Asked” Free Returns

We offer a 100% Free Return Policy with zero reverse shipping charges or restocking fees deducted from your eligible refund. You may request a return on eligible items on a “No Questions Asked” basis, provided the merchandise satisfies baseline return conditions:

• The product must remain unused, unwashed, and unsoiled.
• All original brand packaging, tags, barcodes, inserts, and security seals must remain intact and attached.
• The article must be handed over in its original outer box or suitable protective packaging to prevent damage in reverse transit.

3. Strictly Non-Returnable Merchandise

To comply with public hygiene, personal health safety regulations, and inventory liquidations, the following categories are strictly excluded from return, exchange, or refund:

• Innerwear, Lingerie, Sleepwear, and Undergarments.
• Personal Care, Beauty, Grooming, and Hygiene Products.
• Final Sale / Clearance Sale Items (explicitly designated as final sale on the product page).

4. Reverse Pickup Procedure

Upon lodging an authorized return request through our support channels, our contracted courier partner will be assigned to collect the consignment from your original delivery address within 2 to 3 working days. Please retain the digital pickup manifest or SMS receipt provided by the collection executive as proof of return handover.

5. Refund Settlement & Timelines

Once the returned merchandise is physically delivered to our quality inspection facility and verified against original dispatch standards, your refund will be completed within two (2) working days from the date of product receipt:

• Prepaid Transactions: Refunds are credited back to the original source account (Debit Card, Credit Card, Net Banking, or original UPI handle) via our secure payment gateway[cite: 1].
• Cash on Delivery (COD) Transactions: Refunds are disbursed directly via electronic bank transfer or instant Unified Payments Interface (UPI) transfer. Our support team will share an authenticated communication channel to securely collect your UPI ID or bank account details.

6. Return Initiation Contact

To request a return within the eligible 4-working-day window, contact our customer desk:

• Email: [email protected][cite: 1]
• Helpline / WhatsApp: +919080409092
• Operating Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST

PAYMENT & COD POLICY

Effective Date: September 11, 2026
Last Updated: September 11, 2026

This Payment Policy outlines accepted settlement modes, promotional incentives, and statutory safeguards for purchases made on Shopper Cart[cite: 1].

1. Secure Online Prepaid Modes

We process electronic transactions through accredited, bank-grade, PCI-DSS-compliant domestic payment gateways. We accept:

• Unified Payments Interface (UPI): Instant payment via all registered UPI applications.
• Debit & Credit Cards: Visa, MasterCard, RuPay, and Maestro.
• Net Banking: Direct banking support across major Indian scheduled commercial banks.
• Digital Wallets: Recognized domestic e-wallet solutions.

Security Assurance: All card processing and credentials transmission occur within encrypted sessions. We never access, store, or log sensitive financial authentication factors (CVV, OTP, or PINs).

2. Prepaid Incentives & Perks

We actively encourage digital settlement. Customers opting for prepaid payment methods may qualify for dynamic promotional perks, including instant order value discounts, complimentary gifts, or preferred express order queues. The availability and terms of these perks vary across active promotional campaigns and are applied automatically at the checkout screen.

3. Cash on Delivery (COD) Terms & Restrictions

To facilitate buyers preferring settlement upon physical package handover, Cash on Delivery is offered under the following operational guidelines:

• Order Value Ceiling: COD is permitted exclusively for orders having an aggregate merchandise total up to ₹3,000. Orders exceeding this limit must be completed through secure online prepaid methods.
• Handling & Verification Charge: A non-refundable handling and manual cash collection fee of ₹29 applies to all COD orders, irrespective of the total cart amount.
• Pre-Dispatch Order Verification: To eliminate inadvertent bookings and reduce transit delivery failures, all COD orders undergo automated digital verification via SMS, WhatsApp, or One-Time Password (OTP) validation[cite: 1]. We reserve the operational right to withhold or cancel unconfirmed COD orders.
• Cash Payment Protocol: Consignments are handed over strictly upon full receipt of physical cash or digital scan-and-pay collection by the field courier executive. Open-box delivery or pre-payment package inspection is strictly impermissible as per logistics courier carrier regulations.

4. Transaction Inquiries & Billing Desk

For any billing clarifications, chargeback inquiries, or payment reconciliations, please reach out to our accounts desk:

• Entity: Navsoft Technologies (Trading as Shopper Cart)
• Address: Innov8, Aurum Q Parć, Thane – Belapur Rd, Reliance Corporate Park, MIDC Industrial Area, Ghansoli, Navi Mumbai, Maharashtra 400701
• Billing Support Email: [email protected]
• Support Desk Phone: +919080409092